Service Level Agreement Guidance
A Service Level Agreement (SLA) defines exactly what the grant recipient requires and what services the training provider agrees to provide.
This guidance will help you ensure your SLA reflects the terms and conditions defined by the Department for Transport, so the grant recipient can fulfil their grant conditions.
Service Level Agreement Guidance
This guidance will help you ensure your Service Level Agreement reflects the terms and conditions defined by the Department for Transport, so the grant recipient can fulfil their grant conditions.