Quality issues involving individual instructors should be dealt with by the training provider in the first instance, unless it is a safeguarding or serious incident.
If there is a safeguarding or serious incident then you may be temporarily deregistered whilst we conduct an investigation. You can request a copy of our safeguarding and serious incident policies at any time.
Please see possible reasons for instructor deregistration listed below.
- Health & safety or safeguarding incident
- Essential training not being completed including: First Aid and safeguarding training
- Violation of instructor code of practice
- Cycle training not delivered according to Bikeability delivery guides
- Annual renewal missed
Deregistration is always the final step. We will support you and your training provider as much as possible to ensure this does not happen.
If you are deregistered, we will inform all your associated training providers immediately. You will be unable to deliver Bikeability.
You may appeal a deregistration. To appeal the deregistration please email firstname.lastname@example.org and depending on the circumstances the appeal will either be dealt with by the Trust or Active Travel England.
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