Internal Quality Assurance Checks and Procedures

Internal quality assurance checks and procedures

Internal quality assurance (IQA) means assessment and monitoring of the quality and standards of an organisation from within. You can find out more about it here.

IQA is an essential part of the Bikeability training programme. It aims to ensure quality and consistency of training and management by monitoring all aspects of programme delivery. 

As a training provider you should place ‘improvement’ at the heart of delivery. A supportive and collaborative feedback culture requires a strong commitment from everyone to continuously improve. 

It is important to review your documentation and processes. This will help you improve as a training provider. As a Bikeability training provider you need to have a document outlining which checks and procedures you follow to assure your quality. You are required to review/upload this document at annual registration renewal. 

What do I include in my checks and procedures document? 

Your IQA checks and procedures document should cover the following areas 

• Observation of instructors and mentoring 
• Peer review 
• Instructor recruitment and induction 
• IQA review of procedures 

It should also include a review of the following documents 

• Feedback forms from riders, schools, parents and instructors 
• Health and safety and safeguarding incidents and their outcomes 
• Complaints and their outcomes 
• Instructor observation reports and the actions set. 
• Notes from any CPD sessions 
• Individual instructor CPD plans and their progress against the plans 
• Risk benefit assessments 
• Rider tracking documents and achievements 
• Last annual IQA action plan  
• Last EQA report (if available) 

There also needs to be a commitment to take all the information learnt from the above and feed it into an action plan to drive improvement. You can find more information on the action plan here.

You can adapt and use the following documents:
Model IQA checks and procedures