It is important to review your documentation and processes. This will help you improve as a training provider. You need to have a document outlining which checks and procedures you follow to assure your quality.

Your IQA checks and procedures would include doing the following:

  • observing instructors
  • reviewing notes from observations
  • checking all policies and procedures
  • learning from complaints and incidents
  • reviewing notes from CPD and team meetings
  • checking course bookings and achievement against grant allocation
  • instructor recruitment and retention
  • all instructor requirements

There also needs to be a commitment to take all the information learnt from the above and feed it into an action plan to drive improvement. Download our self assessment and action plan guidance for support.