You need to report all serious incidents to the Trust and your grant recipient within 72 hours. These are also reported at annual registration renewal.  

For a definition of a serious incident, please see guidance from here.

Serious incidents webinar

We also have a webinar on dealing with serious incidents. You can access the presentation slides and webinar recording using the links below.

Presentation slides

Webinar recording

Links to a webinar on complaints is available here.

Dealing with serious incidents

Step One

Instructor/school/other informs training provider of the incident 

Step Two

Instructor completes training providers Serious Incident (SI) report form and training provider follows due process, including gaining report forms from other involved parties if deemed necessary 

Step Three

Training provider conducts own investigation as needed and also informs grant recipient and Bikeability Trust within 72 hours of incident (sending through SI report form and any other relevant related documents) 

Step Four

Grant recipient follows internal processes for serious incident reporting and ensures training provider has done the same


A model serious incident report form (for training providers to complete and send to Bikeability Trust within 72 hours) can be found here.

A model incident report form (for instructors to complete and pass to training provider within 24 hours for completion by Health and Safety Lead) can be found here.

A Bikeability instructor giving directions to a group of riders in a playground